Testimonials
...don't take our word for it, hear what our guests have to say!
Tom Harris, August 2008
13 year old Tom is a regular visitor to the hotel with his family and has already clocked up 26 visits, having first been a guest when he was only eight months old.
Tom said:
I have spent a week at The Imperial every year of my life as well as returning for shorter stays, that I have a feeling of “coming home” when we arrive and to our family it is the complete holiday for us. I love this sea view.... in fact I dream of it throughout the year. You can see the House of Lords and hear Big Ben from my bedroom in London, but I would swap it for a sea view at The Imperial any day! People might think we get bored doing the same old thing every year but we always find something different to do. We have been to other places but even the Disneyland Hotel in Paris came in a poor second!
Mrs J Hill, July 2008
Dear Mr Lofthouse, We have just returned from a short break at The Imperial Hotel. This was our first return visit since your refurbishment - in recent years we have alternated between the St George and The Imperial. We felt that we should put on record our appreciation for a most enjoyable visit. Everything about our stay was excellent.
We were particularly impressed by the standards of house-keeping which were extremely high, and sadly, often found wanting in even some of the so-called "best" London hotels. The Terrace is always a delight and the service levels of staff here and in the Restaurant was also first class - professional and friendly without any over-familiarity. Excellent standards were maintained in the restaurant with good food and attentive service - nothing seemed too much trouble for the very busy, but very efficient staff. I enjoyed using the well-maintained pool and we all enjoyed the well-judged evening "background" entertainment of cocktail piano, harpist and piano and vocalist on Saturday evening. We even had perfect weather!
All in all a most enjoyable and memorable break and one which we hope to repeat as soon as diaries allow. Please pass on congratulations and thanks to all members of your team - from making my reservation over the telephone, to checking out yesterday, all your staff did their utmost to make our stay smooth and enjoyable. (We did of course make a more tangible contribution to their efforts as we checked out).
Liam Brady – July 2008
We recently stayed at your hotel and I wanted to send a message to convey our warm gratitude to your hotel and staff who made our stay perfect. Your hospitality was first class, the staff went out of their way to make our stay a very memorable one. The hotel itself is a magnificent building and the food was of the highest order - top marks for both from us all.
Once again thank you for all of your time and fondest regards to your staff.
