World Host Recoginised Business Status
The Imperial Hotel has become the first hotel in Llandudno to gain national recognition for its commitment to customer service, after being awarded World Host Recognised Business Status.
World Host Rescognised Business Status is awarded to businesses that have trained over 50% of their front line staff using any of the World Host training programmes and signed a commitment to delivering excellent customer service.
Geoff Lofthouse, General Manager, commented "We pride ourselves on delivering first class Customer Service and Guest experience at The Imperial Hotel, This accreditation further demonstrates our commitment to the high standards expected and given to our Customers. We are very proud of what we do here, and this award along with our recent Visit Wales Gold Award reflects this."