AA Rosette
Testimonials
...don't take our word for it, hear what our guests have to say!
Rotary 1060 Conference, October 2011
Hi Nicola, Just a note of tremendous thanks to you and all your staff for the wonderful professional and friendly service given to all of us over the last weekend. It is a real treat to have people who are prepared to help in any way possible when asked, and always do it with a smile. You are all a real credit to the hotel.
All the best,
Peter
Bromley Barbershop Harmony Club, May 2011
Hi Lesley, Just a belated email to thank you and your staff for your organisation and welcome to our members and supporters recently. I was sorry that you were not around over the weekend to thank you personally for your assistance. This was my first time as an event co-ordinator, so was very relieved that all went to plan. We had a great time at convention and this year came 9th out of 33 contestants and also improved our percentage mark for the fourth consecutive year so we were delighted as you can imagine. Again, thank you.
John Sollitt, The Kentones
NW Business Club AGM, May 2011
Very many thanks for everything on Wednesday evening. The food was exceptional and many good comments were passed. Thanks for your help.
Jean
Arthritis Research UK, November 2010
Thank you so very much for allowing us once again to hold our Coffee Morning at the Imperial Hotel. I am absolutely delighted to be able to tell you that we raised our best ever amount of £902.81 – we and all our supporters are thrilled by this wonderful boost to our fundraising total this year for Arthritis Research; we are very grateful indeed for your kindness and hospitality, and we appreciate the success of our Coffee Morning was entirely due to having the best venue in town!
Please could you convey our most grateful thanks also to Pat and her team for their invaluable and cheerful help with the coffee, and to the much appreciated porter who made all the difference by ferrying all our boxes etc both on arrival and in packing up afterwards. We were particularly happy with such a marvellous result as we were well aware of other events taking place at the same time in Llandudno, but our customers obviously enjoy coming to The Imperial and this was the reason for our success! On behalf of all our Committee, thank you again to you and Mr Lofthouse and everyone who was involved in giving us so much help and encouragement on the day.
Soroptimist International, October 2010
On behalf of the Llandudno & District Soroptimists I am writing to thank you and all your staff for their help and support to put on last night's fashion show in aid of St David's Hospice and Ty Gobaith. I am pleased to tell you that we made £1,161 to share between these two local charities. This would not have been possible without your generosity in letting us have the facilities free of charge for which we are most grateful. The warmth and helpfulness of everyone made for a very enjoyable and successful evening. Thank you very much.
Llandudno Town Council, July 2010
On behalf of the Mayor, Cllr Mrs Ann Yates and Llandudno Town Council, I am writing to thank you and your staff very much indeed for your contribution to a very successful Civic Sunday this year. Please pass on our thanks to Nicola and Lesley for all their help and advice in preparing for the event and also to the staff on duty on the day who helped to make things run so smoothly. Our guests were well looked after and enjoyed an excellent lunch and friendly, efficient service.
Parkinson's UK, June 2010
On behalf of Parkinson's UK I have been asked to pass on our gratitude to the hotel and the staff for helping us to hold a successful event over the last two days, many of the delegates commented on how helpful and courteous the staff were.
Business Club Lunch, June 2010
I'm sorry I didn't see you before I left but have to say a very big thank you to you and the other staff involved in the success of today's luncheon. Thank you so much for everything and do please pass on our thanks to the other staff involved. I am sure we will be in touch again soon.
Rotary Club of South Wirral Weekend, 28-31 May 2010
I am writing to thank you for your help in providing excellent accommodation for our weekend in Snowdonia. It has been a pleasure doing business with you. The rates were most reasonable and the quality of the food excellent. From the start to the finish it has been very easy. Please pass our thanks to the reception and the rest of the staff for their helpfulness. Nothing was too much trouble.
Our Dutch colleagues and ourselves were most comfortable and looked after by your staff. An extra thank you for your help with the fruit and flowers in our guest's rooms. I didn't hear of any complaints about the service or the rooms, so I hope it all went smoothly from your end. We would be happy to recommend the Imperial and will hope to stay again.
Betsi Cadwaladr University Health Board, January 2011
Hi Lesley, Just a brief note to thank you and all the staff for the smooth running of the party on Friday night. We had a great evening and everybody was very complimentary about the venue etc.
Many thanks, Regards, Gerwyn
Churchill Club Dinner, November 2010
Dear Lesley, Well, what a night that was. The food was so enjoyable and your staff served each table in tandem, which was fantastic. We can't thank you enough for making our event so memorable. Please convey our thanks to the Chef and his team. I chose the Haddock with Laverbread - so tasty and well cooked.
Lesley, you have been a brick in helping me plan this dinner. And guess what? I won the afternoon tea in our table raffle! It sounds like a fix but it was not. We definitely want to return next October, preferably. Then we won't have some many other functions to compete with. The final numbers were to my expectations so all ended well.
Thanks again, Barbara
FSB Luncheon, November 2010
Hi Lesley, Please thank everyone who was involved in the arrangements for the FSB and luncheon. The whole thing went very smoothly and the staff coped easily with any minor crisis, like the person who did ask for a halal meal not turning up! Please pass our thanks to everyone who took part.
Many thanks again, Jennifer Langley
Ysgol Aberconwy 6th Form Ball, July 2010
I would like to say a big thank you on behalf of myself and fellow pupils for all you help arranging the Ysgol Aberconwy 6th Form ball. It was a lovely night enjoyed by all and will remain with us as a very special evening. All staff were all very pleasant and helpful. The 3 course meal was excellent also.
Many thanks again, Leah
Innerframe Charity Dinner, June 2010
Just wanted to say thank you for everything last Saturday, we had a fabulous night at our fundraising evening and all with your and Lesley's help! I've already had a chat with Lesley this afternoon and thanked her. I have also put a link on our facebook page to the Imperial and thanking you both. I notice that one of our mutual friends was heavily involved in the day on Saturday both playing and attending the evening, although I do believe Jordan is one of the walking wounded this morning.
Thanks again, you were stars! Chris
Royal Society of Architects in Wales, April 2010
I recently booked 16 or so rooms on 6 April at the Imperial Hotel as we had our annual RSAW Conference which took place on 7 April 2010. Everyone at the hotel who I liaised in the run up and during our stay was very helpful and polite; the service we and our fellow guests received was impeccable. The rooms were beautiful and we enjoyed the use of the leisure facilities; breakfast was gorgeous. Thank you to the Imperial team for making our stay so enjoyable. We'll definitely be booking with you again and will highly recommend you to others.
Many thanks once again. Sophie Gibbs, Membership and Projects Co-ordinator
Conlon & Sons (Opticians), April 2010
Just a note to thank you and the whole team for the help during our conference last weekend the 18 and 19 April. At Conlons we have held a yearly conference now for 12 years and stayed in some very lovely hotels. I can now add The Imperial to that list. Most of the hotels we have used in the past have been set in the country so it was a refreshing change to find such a well appointed hotel by the seaside and in such a lovely resort.
Our first impressions were instilled quickly as the porter team helped us unload our conference gear into the Adelphi room; all the staff were first class in their approach and friendliness. The reception team were efficient, pleasant and attentive as were all of the front of house staff we came into contact with. Mr “D” and Greg were very supportive with the set up of rooms, audio visual and general training issues.
I have to comment on the food. To cater for 150 people usually means a drop in standards however I cannot say that for the food in the restaurant. The service was excellent and the food was hot and quite delicious. Never before have we had such prompt service at the Gala dinner. Our conference was based around customer experiences; this certainly provided a great example.
We were so lucky with the weather, sunshine has been a rarity this year and to see it on the promenade certainly brightened our view of the town. All in all, a great time was had by all!
Best Regards John Welsby, Managing Director
Tanners Wine Merchants, March 2010
A letter of thanks for all your efforts in making the Terry Platt Annual Tasting so successful this year. I thought the new format of both tastings in a day was excellent and your staff worked incredibly hard in setting both tastings up and in delivering a superb service. We were made to feel most welcome and sincere thanks to you and you team. I look forward to seeing you again soon.
Kind sincerely Adrian Patterson, Director
BPW Llandudno, March 2010
On behalf of the President Ruby Owen-Jones and club members of BPW Llandudno I write to express our thanks for the support which both you and your team members gave us in organising our International Night Dinner on Friday 12 March. Both guests and members remarked on the good service and excellent meal. Please pass on our thanks to the relevant members of your team.
Yours sincerely Jean Edwards, BPW Llandudno
Concord Lodge, March 2010
I would like to take this opportunity to thank you and all the staff at The Imperial for the excellent hospitality you gave us last weekend. The service and hospitality we received was absolutely faultless including the fine weather you must have had a hand in too!
A couple of our seasoned weekenders commented that it was probably the best hotel we have ever visited and knowing them that is praise indeed. Every single member of your staff was first class, nothing was too much trouble, everything delivered with a smile. Special thanks also for returning the child's finger puppets. I will certainly be recommending The Imperial.
Many thanks once again William Pearson, Master Concord Lodge
Royal Mersey Yacht Club, 6 March 2010
Dear Nicola, I would just like to thank you and all the staff concerned, we had a great weekend enjoyed by all - the hotel did us proud and the staff were most attentive, both at the drinks reception and during the dinner.
We will definitely be frequenting the Imperial again and from the feedback of members, several others will be doing the same! You and your team made organising the event as smooth as possible and that was much appreciated.
Many thanks again Kath
Agored Cymru Launch, Tuesday 17 November 2009
Thank you very much for being so accommodating at our launch event. We considered our evening was a great success, helped considerably by the cooperation of your staff prior to and on the evening of our event. I would particularly like to thank Leanda, Lesley and Nicola preceding the event in finalising the arrangements. All were courteous and helpful, and a pleasure to work with.
Thank you so much for your help in assisting Huw Jones and Cheryl Crook on the evening itself; for both arrangements with the launch event in the Promenade Lounge and dinner immediately following the launch. We would be very happy to use The Imperial Hotel for an event in the future, knowing the high service level you offer.
Thank you once again, Janet Barlow, Chief Executive Officer
Rotary International District 1220, 2nd – 4th October 2009
I write to thank you and all the staff at the Imperial for the support and assistance you gave to the Conference Team both before and during our Conference. The reception staff were always there to help and I must congratulate the restaurant for the quality of the meals and the excellent and pleasant service they provided.
Yours sincerely, GM
BPW Presidents Dinner, 9th October 2009
Just a brief not to say how much we all enjoyed our evening yesterday. I heard so many compliments about the wonderful meal and the courteous efficiency of the waiting staff. Please pass on my thanks to all of the staff that were involved, including those in the Housekeeping department. Your hotel has a lovely atmosphere and it is always a pleasure to visit. DD, BPW President
Dear Leanda, Firstly, may I thank you and the staff for their help and assistance when we stayed with you the other week. As usual everything with your service was second to none. Can you also pass on our thanks banqueting staff and serving staff, everyone enjoyed our delegation dinner, the service and food was excellent. I know our dinner is a small affair, but our delegates and our invited guests always enjoy it, it is a relaxing affair with good food and wine – what more can anyone ask for!! Pamela Drake, GMB
North Wales Business Club Dinner, 1 May 2009
Very many thanks for everything concerned with last evening's event which I believe to have been a total success. The Food and service was fantastic and I would be grateful if you could convey our thanks to Gwilym and everyone else who contributed to the success of the evening. Jean
AA Rosette