01492 877466

Freephone Reservations:
0500 700788

Mint Condition:
01492 863910

Terms & Conditions

The content and information displayed on this web site is the property of The Imperial ("The Imperial Hotel") and/or other parties. The downloading, reproduction, or retransmission of The Imperial Information, other than for non-commercial individual use, is strictly prohibited.

The Imperial’s Internet sites may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of The Imperial and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of The Imperial and/or other parties is granted to or conferred upon you.

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorized The Imperial representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site).

With respect to all communications you make to The Imperial Hotel regarding The Imperial Hotel, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and The Imperial Hotel shall have no obligation to protect your communications from disclosure; (b) The Imperial Hotel shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) The Imperial Hotel shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

The Imperial may contain technical inaccuracies or typographical errors. The Imperial Hotel reserves the right to make changes, corrections and/or improvements to The Imperial, and to the products and programs described in such information, at any time without notice.

Buying on the website

Bookings MUST be made in advance quoting the valid voucher number.

Vouchers must be handed in to our reception staff on arrival for the services against which you wish to redeem this voucher, otherwise you will be charged the full amount.

A credit card is required to secure any additional bookings.

If you wish to exchange your gift voucher for something of equivalent value and nature at The Imperial Hotel, we will endeavour to do this for you, but any such exchange is at the manager's discretion and subject to availability.

You may change the time and/or date of you booking provided that 48 hours (4 days in the case of group bookings) prior notice is received and the requested day is no later than the expiry date of the voucher. If you fail to attend such booking or cancel on less than 48 hours notice prior to the time of such booking, you will be charged 50% of the full value of the services booked. If you cancel or fail to attend such booking without giving such notice, you will be charged the full price of the service booked.

This voucher is non-refundable, non-redeemable for cash and must be surrendered to us before the date that it is shown as valid.

No change can be given for any service which is under the value of this voucher.

Although we aim to provide the best quality and availability of services to our guests, we cannot guarantee in any way the effectiveness or availability of a particular service during our opening hours.

We reserve the right to change the prices at any time on 14 days prior notice.

Photocopies will not be accepted.

Applicable to Cash Vouchers Only:

You may redeem the value shown on this voucher against the price of any services provided at the hotel.

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