Guest Info : Reviews

Our guests often like to write to us personally with their comments and appreciation of their experience using the hotel and it's facilities.  

Guest Testimonials

Read guest reviews and feedback below for The Imperial Hotel.

Soroptimist International Llandudno & District Presidents' Elect Lunch, 28 September 2018

Thank you all so much for making our Presidents’ Elect lunch so successful last Friday. Please thank the charming waitress who looked after us so very well and also the assistant Manager who popped in several times to check that we were OK.  We had a lovely day and everyone was very impressed with the room, Hotel, food and impeccable service.


Wedding Anniversary Celebrations,  16 September 2018

Good afternoon Siobhan, apologies for the delay in writing to you but would like to thank everyone at the Imperial Hotel for a lovely meal and afternoon on Sunday.  My parents were very surprised and thoroughly enjoyed the meal.  The food was excellent and the staff were very helpful throughout the meal. Thank you once again for your help with the arrangements.

Gilling Family Reunion, 14 September 2018

My wife and I wish to thank the hotel for the splendid hosting of our family reunion last Friday.  On every level we enjoyed the occasion.  Sarah Chapman was most helpful at setting the package up, the food provided was excellent and the young lady who saw to everything on the evening was wonderful - I am sorry that I cannot remember her name.  The Promenade Lounge was a very pleasant room and the value for money of the entire package gave us an evening to remember.  Thank you and best wishes to everyone.

International Correspondence Chess Federation, 18-24 August 2018

Just to say that everyone who attended the Congress, both delegates and their partners and families, commented on how much they enjoyed it – everything went exactly as planned, and we were very happy with the way that you and all your colleagues managed the event, professionally and efficiently.  I would not hesitate to recommend the Imperial Hotel to anyone else who was planning to run a similar function.  It has been a pleasure to work with you!

Burrows Leisure Stay, 13-16 August 2018

Thank you and your staff for the wonderful stay I had at your hotel.  I enclose a completed customer satisfaction questionnaire, but I would also like to make a few comments:

I found every single member of your staff most helpful, friendly and courteous. To me, the hotel was spotlessly clean, from my room to every part of the public areas.  The breakfasts were great, the coffee was great, and the terrace is a great dining area.  To my subsequent chagrin, I only once had dinner in Chantreys.  That meal was the best dinner I have had in more than 20 years of travelling the world over - sublime.  Check-in and checkout was fast and efficient - not only that I got a brilliant smile from your member of staff both times.

There is one more thing I need to mention.  I only came to The Imperial Hotel to take swimming lessons with Sarah Kentish, other than for those swimming lessons I would not have been in Llandudno at all.  Sarah was friendly, personable, professional, experienced, and hugely skilled.  In fact, although she is an independent contractor, Sarah Kentish is a credit to The Imperial Hotel.  Please thank all your staff for making my stay so pleasant.

James' Ruby Wedding Anniversary, 4 August 2018

We would like to thank you for helping us to celebrate our ruby wedding.  We had a fabulous day and all our friends and family thoroughly enjoyed themselves. The food was excellent and the staff were fantastic. Everything ran so smoothly. Thank you once again.

Rory Davies 70th Birthday Celebration, 24 June 2018

Thank you so much. We had the most fantastic party. Everything went like clockwork and all the staff were so kind and so efficient. I got so many compliments from the family. The food was really sensational.  

Lizzy and Tathan Jones Wedding, 2 June 2018

This is a very belated thank you for everything that you and everyone at The Imperial did to make our wedding day so perfect.  We really did have the best day ever and enjoyed every minute of it.  We recognise that it wouldn't have been so magical without your hard work.  The day flowed effortlessly and each part was so enjoyable.  So many of our guests have commented on how brilliant their day was, how much they enjoyed the food and how fantastic the staff were.  Thank you so much for everything you did and for putting in so much hard work.  We are very much looking forward to our anniversary stay next June!

Lizzy and Tathan Jones Wedding, 2 June 2018

I would like to thank you for all your hard work and excellent arrangements for Lizzy and Tathan's wedding on 2 June.  It exceeded all our expectations and it was a wonderful day.  The organisation was faultless, the meal was excellent and the staff were perfect.  Everyone commented about how lovely the hotel was and particularly the people who stayed before and afterwards.  It was a relaxed and happy atmosphere.  We are all very grateful to you and your team. 

Claire Tomlinson 80th Birthday Lunch, 29 April 2018

I just wanted to say thank you to you and your team for making my mum's 80th so special. The meal and the room were delightful and a good time was had by all. So, THANK YOU very much. We will see you again.

IBM Retirement Group, 23-26 April 2018

This is just to thank all the staff at the Imperial for looking after us so well. All our group members have said how much they enjoyed their stay with you.

We do try and move our break to different places around the country, so will probably not be back with you next year, but almost certainly we will come again some time in the future.

Peter and Emma Jones Wedding, 14 April 2018

Just sending you a quick note to say a huge thank you to you and your team for your efforts on Saturday.  Many of our guests commented how wonderful the day had been.

Andy Coogan Business Stay, 3 April 2018

What a lovey hotel.  You should be proud of yourselves.

Gaunt Leisure Stay, 30 March 2018

We have come to the Imperial many times over the last 20 years and have always thought of it as our favourite place. 

Slater Retirement Party, 16 March 2018

I would like to thank you and your staff for organising a brilliant night last night. Everyone commented on how well the ambiance, the food and the staff were. Once again, many thanks.

Edwards 70th Birthday Party, 24 March 2018

Last Saturday evening I took a group of friends to your Chantrey's Restaurant for a dinner celebrating my 70th Birthday.  I am writing to thank your hotel for making it such a wonderful occasion.  Every member of your staff that we came into contact with was brilliant!  Courteous, proactive, helpful, and friendly, they really made it an evening for us to remember.  The food was delicious, as were the recommended wines.  Please pass on my congratulations to your staff.

Llandudno & Area Women's Group, 9 March 2018

On behalf of Llandudno and Area Women's Group I wanted to thank you and your staff for a lovely evening on the 9th of this month.  Everyone agreed the food was delicious and they felt as they were well looked after, having a dedicated team just for our Group.  We understood there was a large group dining in the hotel that evening but it didn't detract from the service we were given.  Please pass on our thanks and appreciation to your Chef and staff.

Cannon leisure stay, 8-11 March 2018

Have been coming here for over 20 years and everything is just as we would expect.  Love it here.

James leisure stay, 8-10 March 2018

Cannot fault it

Beeston leisure stay, 7-9 March 2018

Thank you for a lovely stay

Tanners Wine Tasting, 26 February 2018

A word of thanks to you, David and your excellent team for making sure our tasting was such an excellent success on Monday.  Think we dodged a bullet with the weather but the excllent clear day helped a record turn out.  Food was superb as ever and service first class.  Sincere thanks.

Bradley Leisure stay, 26 February 2018

There is no room for improvement. Everything was perfect.

Prince-Ford Leisure Stay, 23-25 February 2018

Our stay was absolutely fabulous.  A wonderful stay and we will bring the rest of our family next time.  Staff are wonderful.

Thomas Leisure stay, 23 February 2018

Everything was lovely

Pridding Leisure stay, 17-19 February 2018

A very nice hotel.  We enjoyed our stay and will certainly stay again.

Rudd Leisure stay, 17 February 2018

All staff very, very friendly and helpful and good at their jobs. Will return.

Benn Leisure stay, 16-19 February 2018

Just don’t change a thing.

Fox leisure stay, 16-18 February 2018

Pristine hotel.  Better than expected. All the staff are great.

Smith leisure stay, 13-15 February 2018

Staff very good  Very nice break at this hotel.  Things are done properly here.

Leisure stay, February 2018

The service and friendly approach from all staff was excellent and the reason for us returning.

Wolfendale 60th Birthday Party,  6 January 2017

Just a note to thank you and your colleagues for all your work in arranging Clive’s 60th birthday party. The room looked wonderful, the drinks were available as planned, and our guests commented on how much they had enjoyed the food. Those who stayed overnight were also happy with their rooms and breakfasts, and several of our guests have commented on the helpfulness and efficiency of the staff who were looking after us at the party - they were a credit to you!  A great event all round! Many thanks!

Cullum Christmas Break, 24-27 December 2017

My Wife Margaret and I have arrived home in the West Midlands following a 3 night Christmas break at the Imperial Hotel.  We have had a very bad couple of years what with Bereavements etc and so we were quite dubious about being away from home for the first time at this time of year.  But we shouldn't have had any reservations because we both agree we have had the best Hotel experience we have ever taken in our life time.  From the minute we entered the Hotel on the 24th December until the moment we left on 27th we have been so well looked after by all, the Reception staff upon arrival and answering any queries whilst with you, Vera and Ishmael who looked after us within the Dinning Room each day, Leighton Thomas and his Team for the excellent quality of the food and attention to detail of presentation thinking of the wonderful Buffet and Menu.  We at the age of 67 have never had a better experience whist staying at a Hotel anywhere.  From the quality of the Dates on the Bar to excellent Room Service and the entertainment, need I go on, huge thanks to all the Team at the Imperial Hotel. Best wishes to you all, many thanks.

Dawnus Christmas Party, 22 December 2017

The evening was very successful.  The service we have received in past years has always been excellent, and it was no exception this year.  All the best to you for 2018 and thank you so much personally to you for all your support in organising us.

Conwy Community Mental Health Team Christmas Party, 22 December 2017

I would like to thank you on behalf of the team for a very enjoyable party night on 22nd December, it was a wonderful night enjoyed immensely by all. I look forward to having our next function with you.

Regina Marsh Christmas Party, 21 December 2017

Hi Sarah, just a quick note to thank yourself, Siobhan and the staff at the Imperial. We thoroughly enjoyed the party night last night. The food, staff and music were all great and we wanted to let you know we appreciate all the hard work that goes into it all. 

Gratton Christmas Party, 16 December 2017

Thank you so much for making our works Christmas Party special, it was amazing and everyone loved the night, food, rooms and breakfast.  Hope you all get some time off over Christmas.  Everybody is wanting to come back for December 2018!  Will be in touch in the New Year.

WR Davies Christmas Party, 15 December 2017

Everyone thoroughly enjoyed the evening, all food was DELICIOUS and the entertainment was great. We were greeted with sparkling wine reception and all staff was very friendly.  Many thanks to all the staff for the warm welcome, hard work they put in and compliments to the chef for the fantastic food. 

Cartrefi Conwy Workshop with RGC, 14 November 2017

Jane and I wanted to pass on our thanks for all the effort your team put into our event this morning.  Everything was faultless, the room was laid out how we wanted, it was a nice touch to have cordials as well as bottled water on the table, the refreshments were lovely, the food was great and beautifully presented, the IT worked smoothly and the staff couldn’t do enough for us. You really have a good team there at the hotel.  When we have the need for an off-site meeting we will definitely be calling you again.

Fullard Family Celebration, 11 November 2017

We all had a wonderful evening at the Imperial on Saturday night.  Everyone commented on how lovely the room looked, the delicious buffet and how helpful and pleasant all the staff who were helping us were on the night.  Can you please pass on my thanks to all concerned for ensuring our evening was such a successful and fun night.

21st Birthday Lunch, 4 November 2017

Thank you very much for making my 21st Birthday Party very special.  Everybody had a wonderful time.  Please the chef and the kitchen staff on my behalf for the lovely lunch on the 4th of November.

Roberts Wedding, 27 October 2017

Many thanks to all the staff at the imperial for making our day super special!  Everything really was superb!  The room looked beautiful, food was excellent, staff were both friendly and professional.  Thanks to you all.

80th Birthday Party, 6 October 2017

Just a quick note to thank you SO much for your help and organisation for us for our party last evening.  Everything went perfectly well.  The food was superb.

Gent Leisure Stay, October 2017

I just want to thank you and your excellent staff for giving my sister and me such a loverly, relaxing break at The Imperial.  I knew what standard to expect at your hotel having been before, I was not disappointed.  Everyone on the staff was smiley, pleasant and always helpful and courteous.  I might mention two of the young women in the dining room with whom we spoke quite a lot: Vera and Agnieszka.  They were a total delight as was Ismail and one of the other Polish boys with whom I spoke about his homeland.  Even the weather was fine and the sea air and sea views added to our enjoyment.  I applaud your choice of music in the dining room at night.  The jazz pianist and singer were super as was the outstanding harpist.  So, all in all, we had a lovely, lovely break.  My sister has been telling her friends all about it.  Thank you again.  It was good to see you after so many years. 

Rotary Conference, 29 September to 1 October 2017

Last weekend was our Rotary Conference in Llandudno and I just wanted to let you know how pleased we were with the service we received from The Imperial.  This is the fourth time I have been involved with Conferences in Llandudno with The Imperial as Head Quarters Hotel.  This year as Treasurer it was my responsibility to look after the accommodation and functions held at the hotel as well as the finances.  We received excellent service from all your staff; at reception, in the restaurants and housekeeping and of course a big thank you to Sara Kyle-Williams who was our Conference Coordinator.  You have a hotel to be proud of and I would be pleased if you would pass on my thanks to everyone.

Rotary Club of Carlton, 29 September to 1 October 2017

I am writing to say thank you to you and all of the staff at The Imperial Hotel who looked after us this last weekend.  We had a fantastic stay with you and the staff were so obliging. Great rooms good views and super food ………….we were looked after so well.  Please pass on our thanks to all concerned.

Gray / Healy Wedding, 23 September 2017

Thank you to everyone who was involved in Lucy and James' wedding last weekend.  The rooms were fabulous, the staff all so friendly and helpful, the wedding ceremony was perfect and the food was excellent. Special thanks from the vegans in the party - they were massively impressed!  Also special thanks to Sara, without your expert advice and help the day wouldn't have been so successful.  Even the weather enabled us to get some great photos on the prom! Lucy and James were going to come in with this today but Hurricanes have changed their honeymoon plans and they are hopefully on a beach somewhere hot!  It was a very special day and your hotel played a major part in making it such a success.  Thank you from a very happy Mother of the Bride!

Surprise 90th Birthday Celebration, 16 September 2017

I would just like to thank everyone who made my Mother's 90th Surprise Birthday Party such a huge success.  It was an amazing evening, you all did a most amazing job and made it an amazing birthday.  Thank you all so much.

60th Birthday Celebration,  8-9 September 2017

Geraint and I would like to Thank You very much for your hospitality and for helping us make Geraint's 60th Birthday Celebrations perfect!  From arriving at the hotel, the staff have been amazing and we as a family have had a very memorable celebration.  Many thanks again.

Diamond Wedding Anniversary Afternoon Tea, 5 August 2017

On Saturday, August 5th, our family treated us to an Afternoon Tea at The Imperial Hotel to celebrate our Diamond Wedding Anniversary.  We would like to thank you and all who served us for making it such a lovely and memorable occasion. 

Jones Anniversary Afternoon Tea, 5 August 2017

I just wanted to say thank you for arranging the event on Saturday.  The room was perfect, and the food was wonderful (and the Prosecco!).  My parents really enjoyed themselves. Can you please thank all the front-of-house staff who attended to us, and Siobhan.  Unfortunately I was playing taxi at the end of the afternoon and did not get a chance to thank anybody.

Kinsella/ Condé Wedding,  6 July 2017

Thank you and all the staff at the Imperial for helping to make our wedding day so lovely.

Three Castles Trophy - Targa Rally, June 2017

We’d like to thank the Imperial Hotel for looking after us so well and for the Awards Dinner. 

Dobson-Bainbridge family stay, 4 June 2017

Just a note of thanks to you for sorting out our stay at the Imperial on Sunday. We had a fantastic weekend, and the little man had so much fun in Llandudno. The balloon was an absolute winner too - so thank you again, and please pass on our sincere thanks to all the staff at the Imperial. Lovely hotel, and lovely people.

100th Birthday Celebration, 24 May 2017

We are now back home in Newmarket after the Birthday Celebrations.  Thanks to you and all your colleagues at the Imperial we had a great time.  We all really enjoyed the lunch and everyone including Mrs J, the Birthday Lady, asked us to pass on to you their appreciation and especially David and his team for the excellent and friendly service they gave us throughout the day. Our friends and family were delighted with their rooms. Look forward to our next visit to the Imperial.  With many thanks

Keep Wales Tidy  "Meet the Board" event, 19 May 2017

Just a quick note to say a huge thanks for your help in organising our event on Friday. It all went very well and the lunch was superb! With grateful thanks!

London Welsh Golf Society, 16-20 May 2017

We all had a great time and no one whinged and that is a world record; & the staff on the ground were very impressive in their management of the visitors and their presentation- gold stars all round.  Do pass on our thanks and praise and until the next time.

Royal College of General Practitioners' Minor Surgery Conference, 3-4 March 2017

Just to say thank you so much to everyone, the course went really well and everyone was so kind and helpful.  Feedback was excellent as usual but the best thing was the food!

Cheslett Bridge weekend, March 2017

We returned yesterday from our annual bridge weekend at the Imperial. This was our 23rd consecutive year with you, and we enjoyed the same very high standards as always in all respects: the catering was outstanding, the restaurant staff were very attentive, and your colleagues in reception were very helpful and efficient.  In particular, I had broken my ankle just the week before, and had doubts whether I would be able to participate at all, but all your staff did everything possible to make life easier for my wife and myself.   Thank you all so much.  We look forward to staying with you again next year. 

World Snooker, March 2017

I have to say, I’ve dealt with a lot of hotels in the past and can honestly say you have been a dream to work with.

Skull Snaps Scooter Club's The Happening, February 2017

On behalf of the Skull Snaps Scooter Club I want to express our heartfelt thanks to The Imperial Hotel in their support of our endeavor (The Happening) to raise money for St David's Hospice, Llandudno.  We were able to give a cheque to the hospice of £785 that was gratefully received. A photo shoot of the hand over was made on Tuesday just gone and snaps will appear in the local press shortly. This was all possible in no short measure for the generosity shown by all staff at the hotel not withstanding Mr. Geoff Lofthouse allowing all to participate. Once again many thanks.

Conwy Fair Trade Coalition, February 2017

I am writing to thank you and the staff for your hard work in laying on the rooms for us at the Imperial today.   The Fair Trade event was very successful and made quite an impact on many of the guests.  We would like to thank you very much for your hospitality and for letting us use the room as you did.

Farnworth Stay, February 2017

Again I feel the need to send you some feedback from our latest stay at the Imperial hotel (Sunday 29th January to Sunday 5th February). As usual your staff have treated us impeccably from the girls (and Jamie) on reception (Sarah, Emma, Laura and Carly) have dealt with everything spot on! As I have had to keep going to them through the week to pay deposits for family and friends for our forthcoming 50th event on the 6th May 2017. All the staff in the restaurant but mainly John, and Viola were extremely attentive, pleasant and efficient. The food - well what can I say only SUPERB!! That includes dinner, breakfast and lunches we have had. The Imperial is blessed with having superb chefs and kitchen staff. From the housekeeping departments point of view - again spot on! Bar staff great as well including Stephen, Joanna, Damian and Sarah again efficient and friendly and welcoming. My partner and I have stayed in lots of hotels, including Europe, U.S.A. and all over the UK, and the Imperial hotel is our favourite hands down in all aspects, we wouldn't keep returning regularly and encouraging our large family and large circle of friends. Can I also mention to you of the first class, supportive, helpful and friendly attention and service we have received from Sara Kyle-Williams in the organisation of our joint 50th birthday celebration coming up. It was a pleasure to chat with yourself as well Mr Lofthouse. For 10 years I worked for Hilton Hotels and I can honestly and truthfully say that they can't touch the Imperial with a barge pole! We are planning some more stays with you for the remainder of the year.  Again pass on our thanks to departments concerned, and we will continue to return very regularly to your hotel.  Thank you Mr Lofthouse and to everyone, you are first class and the service you provide to us is first class.

60th Birthday Celebrations, 20-23 January 2017

Thank you for making my 60th Birthday Celebrations so special.  All our guests were looked after so well and we enjoyed a relaxing few days at The Imperial yet again.  See you in a couple of months.  

Greenman 80th Birthday Party, 15 January 2017

I just wanted to personally thank you both for all your assistance with my Mum’s 80th birthday luncheon, the event was a great success, the food was delicious and all staff on the day were extremely helpful and a credit to the hotel.  Thanks once again for making this day so special.

Minns New Year Break, 31 December 2016

We spent New Year's Eve with you at The Imperial Hotel and what an amazing evening it was! It was happy, fun, relaxing but with an air of sophistication and excellence that could only have come from the superb organisation of the evening. The food was stunning (thank your chefs), Champagne and Canapes delicious and generous! Dancing and music fun, piper great and bacon baps delicious!! The tables looked wonderful too. The whole evening ran like clockwork. Thank you all for working so hard and giving so much to make our evening so special.  Breakfast was just as good the following day. Well done to the Managers - all the team and everyone who helped to make such a wonderful evening. We will be joining you again in the not too distant future. Happy New Year to you all.

Thomas New Year Break, 31 December 2016

Just a note of appreciation for all the hard work that you and your staff must have done to make the New Year's Eve Celebrations at The Imperial such an overwhelming success. We enjoyed ourselves immensely, enhanced by all the staff who were pleasant, polite and efficient. Please keep up the good work.

Tattersall Family Lunch and Overnight Stay, 28th December 2016

I just wanted to say thanks to you and all the staff at the Imperial for providing such a brilliant and memorable experience at our Tattersall family lunch and stay over on the 28th December; we thoroughly enjoyed ourselves!  We were particularly delighted with the presentation of the tables in the restaurant, the quality of the food and service, the efficiency of reception and generally the warm care and attention of all the staff.  We really appreciated your efforts and won’t have any hesitation in visiting again. Please could you pass on our thanks to the rest of the staff – thank you.

Logan Christmas Break, 24-27 December 2016

My wife and I would like to thank all the staff at The Imperial Hotel for making our Christmas Break so special and so memorable.  We do not take for granted all the hard work and preparation that goes into organising such a special occasion.  The staff are a real credit to The Imperial, friendly, polite and professional.  Well done!  We hope to see you next year. Thanks again.

Party Night Testimonials, December 2016

Just wanted to say thank you all for a wonderful night on Friday. The food was delicious and party atmosphere was great. Will definitely be coming back next year!  Rheumatology Centre

Thanks to you and all the staff at the Imperial, everyone enjoyed themselves on Friday night.  Waiting staff were very helpful, food was lovely and served very quickly which was impressive given the number of people there.  Bar staff coped well with the tab and kept us updated when we got near the limit.  Proarb Arborist and Tree Surgeons

We would like to thank you and Sara for the wonderful evening at the dine and disco.  The table was just right and the service from the staff fantastic.  The overall experience was excellent and we will see you all again in 2017.  Please pass our thanks onto all your colleagues on our behalf.  Percival and Hill

Attended last Saturday 10th December for our works Christmas Party. Can only say it was a fantastic night, Staff were brilliant, food was wonderful and the Disco afterwards was great fun. Will definitely recommend to family and friends. Please say thank you to your wonderful staff. Happy Christmas to you all.  Craig y Don Surgery

I would just like to take an opportunity to thank you and all the staff and The Imperial Hotel following our Christmas party on Friday 16/12/16.  Everyone had a very enjoyable time, the food was great and the service excellent.  Our table was brilliant and the room looked very festive indeed.  I would also like to thank you personally Sara for your help and assistance with the booking and for looking after us so well on the night. Hope to see you again next year!  Brenig Construction

Had a business xmas party here recently. The service and professionalism of staff is second to none. The food is excellent. The venue superb. Will certainly be booking again in the near future. Highly recommend this hotel.  Trip Advisor

Federation of Small Businesses AGM, North Wales & Chester Region, 20 November 2016

Thank you so much for your help in organising the event.  As you know these occasions do take up a lot of time in organising a successful event and between us it went off very well. Please do thank the staff who set up the rooms and the efficient way the staff served the meal.  There was a great deal of comment about  the high standard of the meal, so praise to the chefs as well.  I am sure that many guests at the event, will return for private meals and events at the Imperial.

Jarman Wedding, 22 October 2016

Just a note to say thank you so much for all your help with our Wedding. It was such a good day and we are so appreciative of all that you did to make it so.  The Imperial made such a great location and we were so lucky with the weather! We’ll definitely pop in to say hello next time we’re up.

Cornwall Gardening Club, 5 September 2016

Thank you for giving my party such a good visit. The rooms were all roomy & comfortable, the food was delicious & the staff were all so helpful & efficient. All my members thought that it was excellent.  It makes my life much easier when everything goes so well, we were lucky with the weather & the gardens that we visited were wonderful.

Afternoon Tea Birthday Celebration, 4 September 2016

I write to thank you for the Promenade Room preparations and service on behalf of my family. We had a very enjoyable afternoon and felt that the Imperial provided all we needed and excellent food, to celebrate our Dad's birthday.

Honley Male Voice Choir (Concert at St John's Church), 2-3 September 2016

We had a splendid weekend made the more so by choosing the Imperial. Your accommodation and service by well trained staff was first class and the response from everyone on our party was complimentary.  We had an excellent concert and the whole weekend proved a success.  Thanks again for all your help.

Ward Blenkinsop Benevolent Trust Lunch, June 2016

Thanks for organisation of our lunch, received nothing but positive comments about its quality and its service.  Hope to arrange our lunch with you again.

American Group (Old World Wales), May 2016

This is to thank you and all of your staff, particularly Sara, for the wonderful hospitality you gave to our group.  The group are flying home to the USA today with incredibly happy memories, especially, they tell me of the Imperial’s sticky toffee pudding.  The group leader Kathy Price is a well known and respected travel agent in Charlotte, North Carolina and I am sure if she has clients who want to visit Wales she will be sending them to the Imperial.  So, thankyou again.

Churchill Club Dinner, May 2016

We thank you so much for the fine manner in which you arranged our evening. The dining room looked just lovely, the food delicious and service excellent. As ever, you gave us such good service.  Many thanks too Lesley for your important part in your important role of co-ordinating the evening so cheerfully and professionally. Here's to the next time.  With many thanks from us all

Rollinson Wedding, April 2016

We just wanted to thank you and your entire team for a truly memorable wedding weekend for our 88 guests at The Imperial Hotel.  Front of House was very well organised for the large number of rooms that our guests reserved and your housekeeping standards were enviably high.  Food and Beverage excelled with the quality of food dishes and service, and the service timing was perfect.  Even my personalised surprises such as the Scots piper were very well accommodated.  We would like, in particular, to personally recognise the diligent work that Lesley Bell-Hughes undertook for us, and thank her.  Her exacting standards, accuracy, and refreshing upbeat personality took hold of our exacting brief and made sure it was delivered to the letter.   We were constantly impressed how everyone in the restaurant, on the housekeeping floors, banqueting porters and maintenance asked if we were having a good time and wished us a happy marriage.  Outstanding-undoubtedly down to the handpicked quality of staff with strong service records and your own tenure of office being 35 years at the helm.  Please would you pass our thanks on to your team for a total team job extremely well done.  We couldn't be more thrilled.

Dash Birthday Celebration, April 2016

On behalf of all 11 of us who enjoyed the birthday celebration lunch on Saturday 9 April I am thanking you, your colleagues in the Events office, Reception, and the catering staff who so ably provided us with the meal. We recognised your professionalism and attention to detail which made the event extremely memorable. Personally, as the main contact with you, I was pleasantly surprised that when I spoke with your other two colleagues in the Events Office, they instantly knew about the reservation and were able to deal with my inquiries efficiently; this understanding is not so usual in organisations these days. You may be interested to know that some of the group have been trained in hotel management and catering and some regularly stay at some of the most renowned hotels around the world. We were all very pleased with the organisation and implementation of our needs.

Hazlewood stay, March 2016

My partner and I were staying in Llandudno on March 29th / 30th and due to an emergency we returned to our hotel at midnight but we were unable to get in our hotel. We decided to walk down to The Imperial and see if a room was available.  Not only was a room available, your two night porters made us very welcome and made our stay very welcome at very short notice. Will you please pass on my many thanks to your night porters for a great service.

British Hospitality Association's Big Hospitality Conversation, March 2016

I just wanted to say an extra special thank you to you for hosting us at The Imperial yesterday, it’s a fantastic venue and you were both such a great help in pulling this event together.  Geoff, thank you again for sponsoring us and for securing the catering with Edward’s of Conwy, the event couldn’t have happened without you!  Sarah, you were amazing support in making sure everything ran smoothly and no request was too big. Thank you so much for making the planning process as easy as possible. 

Curriculum Pioneer Conference Dinner, March 2016 

I just wanted to send a quick email to say thank you for all your help with the event and booking the rooms.  Also, all the staff were very helpful on the day and on the evening of the dinner.  

Wales Labour Conference, February 2016

It gives me great pleasure in writing this letter.  I must say that your hotel is truly First Class and I thought Llandudno was a lovely place of what I saw and am hoping to return sometime this year for a short break of around 3 days.  It goes without saying I will be booking to stay at your hotel.  The staff were all so friendly and helpful and could not do enough for you.  This goes to show the way they have been trained which is a credit to yourself and this feedback should be pass on to the hotel owners.  Jamie on reception went above and beyond to help and when I returned to the hotel very wet after walking back from the conference centre, showed me where I could get changed in comfort.  This was much appreciated as I was then comfortable to travel back to Cardiff.  Thank you again and I would recommend your establishment to anyone who is looking for a wonderful Hotel to stay at in Llandudno or even looking for a short break away.

Diamond Wedding Anniversary, February 2016

Very many thanks for the helpful way in which our Diamond Wedding Anniversary event was arranged. We and all the guests appreciated the kind attention given at The Imperial and it all helped make the occasion very special.

Private Funeral Tea, February 2016

Just to say thanks very much for arranging a lovely funeral tea for my family this afternoon. Both the organisation, service and food were absolutely excellent and we will definitely recommend The Imperial for future functions.   

Private Funeral Tea,  January 2016

Just a quick line to thank you all very much for the very nice funeral tea that you provided for us on Tuesday.  The staff and service was excellent and everything was very nicely done so big thank you from all our family

New Year Break, December 2015-January 2016

My family and I have just returned from staying at your hotel over the new year break, 30th Dec – 2nd Jan and I wanted to drop you a line to say “thank you”. We have had a lovely time and your staff were all very friendly and helpful and the food was fantastic.  There were 9 of us in our party aging from 17, our autistic son right the way through to my mom at 77 and we all thoroughly enjoyed ourselves. The rooms were all spotlessly clean and very well presented and considering it was such a busy time of year everything ran like clockwork and I can’t say enough good things about the food and service in your bar and restaurant. The food was always hot and beautifully presented and nothing was too much trouble for anyone.  Please pass on our praise to your staff and thank you again.  Happy new year and we hope to visit your hotel again in the future.