The Conwy Business Awards celebrate excellence in Conwy both at a business and individual level, and we are delighted to have won the Destination Conwy Tourism Award for Attractions and Accommodation.
The Awards were held at a prestigious dinner at Venue Cymru on Friday 19 May with Rupert Moon, former Wales International Rugby Scrum, as the compere for the evening. Geoff Lofthouse, general manager of The Imperial took to the stage to collect the award while Rupert Moon highlighted the judges' comments:
The Imperial Hotel is an elegant four star hotel majestically positioned in the heart of Llandudno offering panoramic views across the bay.
The hotel opened its doors in 1872 and has seen many changes over the years.
A health and fitness centre was opened in 1989.
The hotel has 98 bedrooms, two restaurants and two conference and banqueting suites.
The hotel gained four start status in 2007.
This year, Chantrey Restaurant was awarded a second AA rosette for dining. This award is been achieved by only 4% of hotels in the UK.
The Imperial Hotel achieves consistently high occupancy levels with an increase year on year in turnover without lowering standards and competing in price wars.
Geoff Lofthouse has been General Manager for 36 years and looks after 42 full time staff and 60 part time staff.
The hotel is a member of Considerate Hoteliers and the Green Tourism Business Scheme.
They were also awarded the Green Key Award in 2016 and have a Trip Advisor Silver Green Leaders Award.
The Imperial has embraced social media and their excellent website has led to significant increased bookings.
Guest are rewarded with a Loyalty Card and regular newsletters.
The management continually invest in the hotel, with the exterior recently being totally refurbished.
All of these factors make the Imperial Hotel a thriving success and a worthy winner of this award.
The Award was sponsored by Conwy County Borough Council.
Finalists in this category were:
- Surf Snowdonia
- Tir Prince Leisure Group
- Go below
- Oasis Hotel