Our Philosophy

The Imperial Hotel is proud that it first compiled its Environment Policy back in 1998, long before green issues were in fashion! Our Policy is reviewed annually and updated, and in 2016 we were recognised by Green Key International who awarded us, and every year since, with the Green Key award for our sustainable business practices.

Environmental Award

In 2016 The Imperial Hotel was awarded the Green Key award which is a leading standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry.  This prestigious eco-label represents a commitment by us that we adhere to the strict criteria as stipulated by the Foundation for Environmental Education (FEE).  The Green Key stands for our promise to ours guests that by opting to say with us, they are helping to make a difference on an environmental and sustainability level. The high environmental standards expected are maintained through rigorous documentation and frequent audits and we are delighted that the Award has been represented to us every year.

We are members of the Green Tourism Business Scheme, a national sustainable tourism certification scheme for the UK which takes into account the needs of the environment, local residents, businesses, and visitors; now and in the future, and we are also members of Considerate Hoteliers, a specialist company that helps businesses from the hospitality sector to operate more responsibly.

Green Electricity

We use green electricity, the cleanest energy source utilising the natural energy flows of the earth – wind, solar, hydro, wave and tidal power.

The majority of our bedrooms use key card room controls which automatically switches off power supply to the room when not in use and all bedroom floors are fitted with sensors which switch on the lights when activated. We also use low energy light bulbs throughout the hotel wherever practical to do so.

We also have Electric Charging points in our Car Park.

Welsh Language Policy

We are committed to treating Welsh and English visitors on an equal basis and our Welsh Language Policy is a public promise confirming the hotel’s commitment to bilingualism which we hope is well received by our guests and staff.

Guests will notice bilingual phone greetings, menus, signage and tariff, and it is our intention to ensure that visitors hear and see the oldest living European language in use which contributes to the sense our guests get that Wales is uniquely different.

Water conservation

Water conservation measures are being introduced as a matter of course and water meters allow us to measure water consumption and set targets for reduction.

Guests are also made aware that the swimming pool is UV treated, enabling less chlorine to be used which is safer for guests’ eyes and better for children.


We recycle paper, glass, cardboard, light bulbs, batteries and cooking oil for use as bio-fuel locally and are currently sourcing recycling options for plastics.

Overnight guests are encouraged to reuse towels.

We pass on all our ink cartridges and toners to St Kentigern Hospice and Palliative Care Centre in St Asaph.

Local Produce and Fairtrade

We take pride in using local, seasonal and market fresh produce. Welsh food, from unique cheeses and wines, Welsh lamb and beef to fresh fish and seafood, has a long-established reputation for distinctiveness, quality and taste. Our famous Welsh lamb and beef have a unique heritage, character and reputation which have been recognised by the European Commission (EC) awarding them the coveted status of Protected Geographical Indication (PGI), which puts them on a par with other excellent regional European products like Parma Ham from Italy.

The Hotel has implemented a food policy which ensures all meats supplied to the hotel have full traceability and have the highest ethical criteria with regard to feed and rearing. All eggs, chickens and turkey used are free range and pork is farm assured. Where possible we use organic produce. Our menus are compiled with assurances from our suppliers that all products are free of GM soya and maize products. We are also a staunch supporter of Fairtrade coffee.

Pet Policy

No pets apart from Guide Dogs are allowed.

Local Transport

We are a five minute walk from the station, so easily accessible by train as well as being ideally situated as a base from which to explore North Wales with or without a car, or as a convenient conference destination.

We also work with Arriva Buses in enabling guests to catch the open top bus ride around the Great Orme, Conwy and Llandudno.

Our Staff

All our guests are offered a Warm Welsh Welcome as over 90% of our staff have completed the CROESO Cynnes Cymreig programme. The programme concentrated on knowledge and communication of local history, food, landscape, culture and language to develop our “sense of place”.

All our staff are also environmentally conscious in their daily operations and are encouraged to introduce practices which reduce wastage. New employees receive an in depth induction to the hotel so their knowledge of the hotel’s sustainable approach is first class.

Local Community

The hotel is an active member in the community.

We actively encourage visitors to make the most of the area by promoting both events and attractions on our website and in our monthly enewsletter. As a Corporate Member of Venue Cymru this includes the venue’s programme of local, regional and national culture.

We have forged a close working relationship with many local attractions and service providers and regularly work with them to provide our visitors with an all round visitor experience.

We actively support and fundraise for:

  • Ty Gobaith, the local children’s hospice
  • St David’s Hospice in Llandudno
  • Wales Air Ambulance
  • We also regularly sponsor business including Oriel Mostyn and Hafod Eryri as well as many local sports clubs and sporting fixtures.

70% of goods and services are also purchased locally.

Access For All

The hotel’s policy is that all guests are unique and must receive excellent levels of customer service at all times, and all our employees are given this comprehensive Disability and Special Needs manual which clearly sets out our policy.

The following measures are in place to ensure access for all:

  • One of the hotel’s entrances has an easily accessible ramp.
  • The ground floor is all on one level enabling easy access to reception, Chantrey’s Restaurant, The Terrace and some of the banqueting suites.
  • Bedroom floors are accessed by either stairs or a lift.
  • All menus are available in large print.
  • The hotel’s car park has 25 spaces with direct access in to the hotel where a lift can take guests to any of the hotel’s floors.
  • There is a 24 hour porter service which can assist guests with unloading and loading their cars.
  • The hotel has 3 discreetly adapted bedrooms with wider door frames, wet room bathrooms, buzzer alert system and telephones with larger dialling buttons.
  • The Imperial will customise check-in procedure in order to make a special needs guest as comfortable as possible.
  • Receptionists will also make a note of any special needs guests in case of an emergency evacuation when assistance will be provided.